FAQ

P R O C E S S I N G - T I M E

Each listing will have a stated turnaround time for that item.

Orders are processed according to stated turn-around time. Made to order items have a current turn around time of  ** 2 - 3 weeks **. Ready to ship items are shipped within 3 business days, excluding national and postal holidays. Combining ready to ship items with made to order items will automatically default to the item with the longest stated turnaround time. 

 

P A Y M E N T 

I am happy to accept all credit cards through direct checkout, Alber Road gift cards and Paypal.

**State sales tax of 6% is automatically collected in Idaho*

 

R E T U R N S // E X C H A N G E S

We want you to love your purchase and be 100% satisfied. If, for some reason, you are unhappy with your purchase or it arrives damaged, please contact us within 7 [seven] days of receipt. 

Refunds are only issued for unused items in original packaging, returned within 30 [thirty] days of shipment. Shipping costs are non-refundable. It is up to the seller's discretion whether or not to issue a full refund or offer a store credit in exchange.

 

D O N A T I O N S 

Please make all donation requests to [alberrdsales@gmail.com]. Be sure to include pertinent information and a 501(c)(3) number if applicable.

 

B R A N D - E N T H U S I A S T S // R E P S

Interested in becoming a Brand representative or enthusiast? Please fill out the Alber Road VIP form and email to [alberrdsales@gmail.com], ATTN: Brand Rep Application. Be sure to include some examples of your finest photography submissions for consideration! Any applications submitted without photographs will be taken out of consideration.