FAQ

P R O C E S S I N G - T I M E
Orders are processed within 3-5 business days, excluding national and postal holidays.  We may be small, but our production team is mighty! Your order is the top of our priority list and we'll make sure to send it as quickly as we can. Have a specific deadline? Don't hesitate to reach out to us and let us know! We'll do our best to make it happen.

PREORDERS are currently expected to ship September 25-October 4th

P A Y M E N T 
We are happy to accept all credit cards through direct checkout, gift cards and Paypal.

**State sales tax of 6% is automatically collected in Idaho**
 
R E T U R N S // E X C H A N G E S
We want you to love your purchase and be 100% satisfied. If, for some reason, you are unhappy with your purchase or it arrives damaged, please contact us within 7 [seven] days of receipt. 
Refunds are only issued for unused items in original packaging, returned within 30 [thirty] days of shipment. Personalized items are not eligible for return or replacement. Shipping costs are non-refundable. It is up to the seller's discretion whether or not to issue a full refund or offer a store credit in exchange.

What to do if a package is missing?

Please do be careful when checking out! You are responsible for your shipping address. All of our packages are shipped via USPS and you will be provided with a tracking number via email. Once that package has left the safety of our production floor, USPS is in control. If you think your package is missing or stolen, call your local post office first and they will be 
able to share the GPS coordinates where your swaddle was delivered.
 
D O N A T I O N S 
Please make all donation requests to [hello@theswaddlecompany.com]. Be sure to include pertinent information and a 501(c)(3) number if applicable. 
Size Chart
B O D Y S U I T S

Size:
Baby weight:
Length:
Average Age Range:
0-3 months 7-12 lbs 18-23 inches 0-4 months
3-6 months 12-17 lbs 23-27 inches 2-7 months
6-12 months 17-22 lbs 27-29 inches 6-13 months
12-18 months 22-27 lbs 29-31 inches 12-19 months
 
These bodysuits and tees are preshrunk, but 100% organic cotton. If you throw them into a HOT wash, cotton fibers will continue to shrink.
Please refer to the size chart and purchase appropriately. Each baby is different! If in doubt, order a size up because babies grow quickly and a little loose is better than too tight. If you would like advice on sizing, please do not hesitate to message me.


TEES

Size:
Chest:
Length:
Average Age Range:
18-24 months 18-20" 32-34" 18-25 months
2T 20-21" 32-36" 24 months - 3 years
4T 22-23" 36-34" 3-4 years